User-Centered Design Philosophy

User-centered design is a design philosophy in which the needs, wants, and limitations of the user of a product or service are given attention throughout the design process.

user-Centered Design Process

User-centered design is framed by questions:

  • Who are the users?
  • What are the users' tasks and goals?
  • What are the users' experience levels with this product/service and other products/services like it?
  • What functions do the users need the product/service to perform?
  • What information might the users need and in what form do they need it?
  • How do users think the product/service should work?

What are some of the benefits of good user experience?

  • Productivity
  • Sales & Revenues
  • Customer Satisfaction
  • Training & Support Costs
  • Development Time & Costs
  • Maintenance Costs

Why is Usability Important?