At Normal Modes, we believe good business is a good user experience. We help businesses increase revenues and reduce costs by creating user-centered designs for websites (and other software). We also conduct usability testing on existing websites, using a variety of methods including eye tracking. Our work makes customer interactions with these products and services straightforward and easy-to-use.

Normal Modes is a small start-up, but we’re profitable and growing quickly. Our clients include a couple of Fortune 500 companies, but are primarily mid-sized companies (or VC-backed start-ups) that need to improve their user experience and usability to become more profitable.

We are currently looking for a Business Analyst/Jr. Interactive Project Manager to help us with our crush of projects. We are looking for someone who is comfortable working independently in a fast-paced, deadline-driven environment with little supervision. Someone who is mature, articulate, self-motivated and organized; demonstrates a track record of delivered projects; and possesses excellent analytical skills paired with good judgment. Someone who will find new ways around the roadblocks.

The successful candidate will be expected to work hard, produce high quality work on time and on budget, and be a generally likable person with an even temperament who can communicate effectively at all levels.

This position is contract-to-hire.

Responsibilities:

• Manage project profitability; take personal responsibility to complete high quality projects on time and on budget.
• Develop interactive strategy and brand requirements.
• Nurture client relationships.
• Explain business specifications/issues in a way that is easily understood by creative professionals (i.e. non-business majors).
• Explain principles of user experience and design in a way that is easily understood by business stakeholders.
• Develop accurate and detailed project plans for a variety of projects.
• Coordinate and communicate details of meetings including developing agendas, PowerPoint presentations, scheduling, and travel arrangements.
• Support new business development efforts.
• Stay abreast of trends and current events in user experience and usability.
• Communicate progress regularly to clients and the rest of the project team.
• Work closely with the project manager, graphic designers, and programmers to ensure a successful project.
• Contribute to the Normal Modes blog about trends in UX design, usability, and project management.
• All other duties as assigned.  (We’re a small company, so this can run the gamut.)

Qualifications:

• 4+ years experience in interactive projects in a professional environment

• BA/MBA in Business Administration, or similar experience
• Experience leading a client team
• Familiar with commonly used concepts, practices, and procedures in within the web/media industry
• Ability to manage multiple projects simultaneously
• Skilled in using project management applications (e.g. BaseCamp)
• Solid writing and speaking skills
• Candidates with additional core competencies in human-computer interaction, graphic design, programming (of any flavor), copy writing, or video production will be given priority.

Interested candidates may send their resume with a portfolio and salary requirements to jobs [AT] normalmodes [DOT] com.

Please, no phone calls and no recruiters.