UX, Usability Testing, & Website Coaching
From the category archives:
The other day I was grabbing a salad and some spring rolls for lunch at an upscale grocery store in Houston. I used my debit card to pay, which is an almost daily exercise for most of us. Entering my PIN and clicking through the screens is such an ingrained habit for me that I [...]
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“I love this site,” says Yeakel as she clicks through bar charts of her family’s energy use. “I called PPL and said, ‘Did you design this for me?’ Because I’m one of these people who love to know where my dollars [are] going and how can I save.”
How fabulous.
In a story on NPR today, Tammy [...]
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I never know how much to tip. Which is to say, each time I enjoy a nice meal served by a waiter/waitress at a restaurant, the meal’s end finds me silently calculating – and worrying about – the tip. How much is too much? Is my plan too little? (Do you still give the [...]
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How novel! An ad for headache medicine that offers helpful information to avoid a common headache trigger. COMPLETE WITH DIAGRAM. For both PC users and those of us with Macs.
Simply fabulous.
My only additional comment would be on the unintended irony of the difficult to reading the “font size increasing” instruction illustrations. [...]
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When I received my latest Gexa Energy bill recently, I expected it might be larger due to missed meter readings during Hurricane Ike. I’m not the only one. Today’s Houston Chronicle is carrying a story about residents’ shock at their much higher bills this month. I noticed my bill had been on the [...]
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