Home > Case Studies > Case Study - Charles Schwab Mortgage Services
Case Study - Charles Schwab Mortgage Services
When members of our team went through the home buying process in April 2009, we found an opportunity to explain user experience through example. We created a sample user experience review based on actual experiences with Schwab.com - Mortgage Services.
Services
User Experience Review, including:
- prioritized user experience evaluation
- process flow mapping
- identified opportunities
- prioritized list of suggested enhancements
User Experience Benefits (If Implemented)
- Decreased call volumes
- Increased revenues through increased conversion rates
- Increased customer satisfaction
- Savings through process automation & efficiency
- Increased revenues through up-selling
Sample Work
Findings
Sitemap
Process Automation
Email Newsletter
Our occasional emails only contain first notice of new promotions, products, and other news. We don't abuse the privilege by sharing your information with other parties. That would be a bad customer experience, and we don't believe in those.
