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Case Study - Charles Schwab Mortgage Services
Loyal Charles Schwab customers and first-time home buyers found the mortgage experience frustrating and slow. Normal Modes found an opportunity to develop a sample Website Usability Review that shows what we do in a case study every home buyer can relate to.
Services
User Experience Review, including:
- prioritized user experience evaluation
- process flow mapping
- identified opportunities
- prioritized list of suggested enhancements
User Experience Benefits (If Implemented)
- Decreased call volumes
- Increased revenues through increased conversion rates
- Increased customer satisfaction
- Savings through process automation & efficiency
- Increased revenues through up-selling
Sample Work
Findings
Sitemap
Process Automation
Email Newsletter
Our occasional emails only contain first notice of new promotions, products, and other news. We don't abuse the privilege by sharing your information with other parties. That would be a bad customer experience, and we don't believe in those.
